Cancellation & Refund Policy

Life happens — we get it. Please call +1 (814) 885-6678 at least 24 hours in advance to cancel or reschedule your appointment. This lets us offer the slot to another pet on our waitlist.

• Cancellations with 24+ hours' notice: no charge.
• Same-day cancellations: no charge for first instance; repeated same-day cancellations may require a deposit to rebook.
• No-shows (30+ minutes late without contact): a $25 fee may apply to future bookings.

We want every pet to leave happy. If you're not satisfied with your pet's groom, tell us within 48 hours and we'll make it right — including a complimentary touch-up trim or bath at no charge. Grooming fees are generally non-refundable once the service is completed, but we will always work with you to resolve any concern.

Unopened pet products (shampoos, treats, toys, beds, and accessories) may be returned within 14 days of purchase with a receipt for a full refund or exchange. For your pet's health and safety, opened food, treats, and grooming consumables cannot be returned. Defective products will be exchanged or refunded at any time.

We'll call you the moment your pet is ready. Pets left more than 60 minutes after our closing time may incur a $15 boarding fee, as someone has to stay behind with your best friend.

Contact Sheila Lynn Clark at support@pennysgrooming.com or +1 (814) 885-6678. We're happy to help.